Scope of this policy

This policy explains how SaaSHunt handles refund requests for payments made through the platform, including Verified badge fees, sponsored listing fees and campaign contributions. It should be read with our Terms and Conditions and does not limit any refund, cancellation, chargeback or other consumer right that cannot lawfully be excluded.

When a refund may be available

We assess each request against the service purchased, its delivery status, the reason for the request, applicable law and Flutterwave or other payment-provider rules. A refund may be appropriate for a duplicate or incorrect charge, a confirmed payment error, a paid platform service that SaaSHunt rejects or cannot supply, or another circumstance in which the payer has a statutory right to a refund.

Campaigns use flexible funding, so a campaign not reaching its stated goal does not by itself cancel or reverse a contribution. Founders, rather than SaaSHunt, are responsible for campaign promises, perks and delivery. Contact the founder first about fulfillment, while reporting payment errors, suspected fraud or platform-related charges to SaaSHunt. We may pause a payout while a genuine dispute or fraud review is unresolved.

How to request a refund

Contact support using the email address or phone number published on the landing page. Include the account email, payment reference, payment date, amount and currency, the product or campaign involved, the reason for the request and any useful evidence. Never send a full card number, CVV, PIN, one-time password or account password. We may ask for proportionate information to verify the payer and prevent an unauthorized refund.

Review and manual refunds

Refunds are reviewed individually. Some payments cannot be reversed automatically in SaaSHunt and must be processed manually by an administrator through the relevant Flutterwave merchant tools or another payment-provider process. For example, a rejected paid sponsored-listing request may be marked as requiring a manual refund so the original transaction remains available for administrator review. A manual-review status does not itself mean the refund has already been sent.

If approved, we will initiate the refund to the original payment method where the provider supports it and update the relevant transaction record. We may need to contact you if the reference cannot be matched, the payment is still pending, the request is incomplete, or the provider requires additional action. We will explain a refusal where reasonably possible, subject to fraud-prevention and legal restrictions.

When the money will appear

After an approved refund is initiated, it may take from 7 to 30 working days to appear in the payer's account. Working days exclude weekends and public holidays. The exact timing depends on Flutterwave, the card network, the receiving bank, the payment method, currency and country. This is a settlement window, not a promise that every request will be approved. If the refund has not appeared after 30 working days, contact support with the original payment reference and any refund confirmation so we can investigate with the provider.

Amount, method and currency

Approved refunds are normally returned to the original payment method and in the original transaction currency where supported. Bank, card-network or foreign-exchange rules can affect the final amount shown in another account currency. Any non-refundable provider fee or lawful deduction will be disclosed when it applies; SaaSHunt will not ask you to pay a separate fee or disclose security credentials to receive a genuine refund.

Chargebacks and unresolved disputes

Please contact us first where practical so we can investigate quickly. Starting a bank or card-provider dispute while a refund is already being processed can delay or duplicate the investigation. Nothing in this policy removes a lawful right to dispute a transaction with your payment provider or seek help from a regulator or court.

Policy updates and contact

We show the version and update date above. Changes apply prospectively and do not remove rights that have already accrued. Use the support details on the landing page for refund help and quote your payment reference. The operator and formal contact details appear above.